600 Mile Check and Dealer Gouging - BMW Luxury Touring Community
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post #1 of 21 Old Apr 14th, 2017, 3:12 pm Thread Starter
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600 Mile Check and Dealer Gouging

I Just took delivery on a new 2017 RT - Man, what a ride! I've owned several other BMWs, the latest of which was a 2010 Cam-head GS. I've always enjoyed doing as much of my own maintenance as I can. I enjoy turning wrenches, and I find it's a great way to bond with a new bike. Of course I understand that's not for everybody, but I get a lot of pleasure out of it. This is my first new BMW, so I've never had to deal with this 600 mile check. With the price tag in the $300 to $400 range (some higher), I wondered what in the world they are doing to justify such a cost. Some owners I've spoken to discouraged me from doing this check myself. They described this as a highly important service only to be performed by a trained BMW certified mechanic. After doing some research, I call "B.S"

According to the BMW document I read, this check is an oil/filter change, final-drive oil change, and a general visual inspection. It also includes checking for any tripped service codes in the computer. Now, a good portion of the bill (about $100) is the overpriced BMW branded oil and filter they are using, but the rest is hard to account for. With older BMWs, this early check was much more complicated. It involved re-torquing heads, valve check/adjustment, in addition to fluid changes. Now, not so much.

For those who think it requires a "BMW specialist" to preform this work, I respectfully disagree. A case in point is my own dealer whom I bought the bike from. On the ride home from the dealership, my TPM alert came on. It showed the rear tire pressure in the red, over pressurized to 59 psi. The front showed 48. I stopped off to buy a tire gage and found that it was actually even higher than that. The gauge pegged out at 60. So this "BMW specialist" at this very well thought of dealership can't even get tire pressure right, and I'm supposed to trust him with this check? My guess is that a highly trained BMW mechanic did not uncrate and prep my bike. I also doubt that a busy dealership assigns a valuable mechanic to do this oil change. As for warranty, of course records and receipts need to be kept as proof that the motorcycle has been maintained properly. In the USA at least, not having the dealership to this work in no way affects your warranty.

For those of you with a new BMW who think you will enjoy maintaining your own bike, I encourage you to invest in the few necessary tools. Get some good instruction DVDs from someone like Jim Von Baden, if you need it. Buy your Spectro or Liquid-Moly, or whatever, oil from Ted Porter or Beemer Boneyard, and use the money you save to buy yourself a GS-911.

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post #2 of 21 Old Apr 14th, 2017, 6:14 pm
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Re: 600 Mile Check and Dealer Gouging

My 600 mile service was similar to yours.
I paid about $250 with a discount coupon.
The so called factory certified technician made a bloody mess on the oil change. I had to wash the engine down of the sloppy oil change he did. Then he filled my Final drive up to the top of the fill port. I registered a complaint to BMW and never went back to that dealership.
There are very good dealerships for service. You have to ask around to find a good one. There are four dealerships within reasonable distance from my home. The furthest one is the best. Well worth the ride.

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post #3 of 21 Old Apr 14th, 2017, 6:23 pm
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Re: 600 Mile Check and Dealer Gouging

That's a pretty bad experience from a bad "specialist" at a bad dealership. Everyone makes mistakes but it should have been caught during a test ride after service -- which apparently wasn't done on yours. No excuse for that. I'd point it out to the service manager and ask if there's a policy of mechanics test riding all bikes after a service. If there isn't, get a new dealer.

Personally, I always want the dealer to do the first service so the bike gets into the system for warranty purposes and any problems are noted -- and there were a couple of issues found on my bikes. That said, as for the cost, in your case it's moot but on my last two RTs bought new I had the first service be part of the deal (in addition to other discounts) and it was inserted into the contract as a line item by the dealer without a dollar value.

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post #4 of 21 Old Apr 14th, 2017, 9:39 pm Thread Starter
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Re: 600 Mile Check and Dealer Gouging

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That's a pretty bad experience from a bad "specialist" at a bad dealership. Everyone makes mistakes but it should have been caught during a test ride after service -- which apparently wasn't done on yours. No excuse for that. I'd point it out to the service manager and ask if there's a policy of mechanics test riding all bikes after a service. If there isn't, get a new dealer.

Personally, I always want the dealer to do the first service so the bike gets into the system for warranty purposes and any problems are noted -- and there were a couple of issues found on my bikes. That said, as for the cost, in your case it's moot but on my last two RTs bought new I had the first service be part of the deal (in addition to other discounts) and it was inserted into the contract as a line item by the dealer without a dollar value.
Not "getting your bike into the system" has no bearing on your warranty. I'm curious though, what kind of problems were noted during this service that you didn't know about beforehand?
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post #5 of 21 Old Apr 14th, 2017, 11:46 pm
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Re: 600 Mile Check and Dealer Gouging

I think I paid about $280 for that 600 mile service. After this I will do it myself or I have a wrench who will service it for me. I want the first service to be at the dealer, but that's just my preference. I just look at the first service as part of the purchase price and don't look back. I have a harley as well and I can tell you that it cost way more to service it than my RT. I try to support my local dear, a short 275 mile ride, because they're kind of rare in these parts and it would be a pain to ride any further imho. It's your bike and you should do whatever you want.
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post #6 of 21 Old Apr 15th, 2017, 7:27 am
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Re: 600 Mile Check and Dealer Gouging

The only advantage is Software Updates. If you get a service they should hook up the computer and do any updates. They did on my 600. The bike has never or will never be back at the dealer since.

It is the only thing I see a Dealer is needed for.

I wish I could flash my ECU with the GS-911 and have access to the updates but that is never going to happen.

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post #7 of 21 Old Apr 15th, 2017, 8:40 am
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Re: 600 Mile Check and Dealer Gouging

I am fortunate in that I have a great dealer where I had bought my wetheads, and they have an excellent mechanic, while thair labor rate is very low at $75/hr vs about $100/hr (or more) for most BMW dealerships. I am repeating myself, but I had them do the 600 miles service as a final check after their first set-up of the bike. Yeah, they did use the over-priced BMW parts, but with the low labor rate, the total costs came to around $175, from what I recalled. Not bad.

As the OP pointed out, working on your own bike is a great way to "bond" with your ride, and definitely you will be very familiar with what might go awry on the long rides or trips! Beside that, I do enjoy working on the RT, and this machine is very easy to look after! The only other time that the dealer gets to see my RT again is for new tires, and the firmware update.

Keeping it washed and polished is another matter altogether, and let's not go there. I'd rather ride!!!

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post #8 of 21 Old Apr 15th, 2017, 9:55 am
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Re: 600 Mile Check and Dealer Gouging

Quote:
Originally Posted by bonwit View Post
I Just took delivery on a new 2017 RT ....
A case in point is my own dealer whom I bought the bike from. On the ride home from the dealership, my TPM alert came on. It showed the rear tire pressure in the red, over pressurized to 59 psi. The front showed 48. I stopped off to buy a tire gage and found that it was actually even higher than that. The gauge pegged out at 60. So this "BMW specialist" at this very well thought of dealership can't even get tire pressure right, and I'm supposed to trust him with this check?
Just a thought but perhaps you are being a bit to hard on the dealer. It appears they screwed up the tire pressure. Generally the warning indicator will come on very quickly.
I am surprised you did not turn around an go back, you would have then be able to determine the dealers true quality while smearing a bit of egg on their face. An over or under pressurized tire might just be a bit over the top to use such a broad brush disparaging your dealer. Me and my service guy's screw up once in awhile, leave the circuit breaker off and other silly stuff so perhaps this is why I'm a bit more tolerant than some.

Be that as it may, I have always negotiated my first 600 mile service with my purchase of any new bike.
Very rarely do they squabble but if they do they chase me as I begin walking out of the door.

I do most all my own service but feel it is very WISE to have them do something early on to build the relationship. My case was the free 600 mile and then I let them change flush the brake/clutch and coolant for about 300.00. Yes, I could of easily done it myself but the benefit of throwing some business their way is priceless.

Case in point- While on the other side of the US my Electric Hydraulic Center Stand motor went out and a RH plastic logo badge was cracked. I called the service manager (who knew me by name) and he went ahead on my diagnosis and had the parts ready for me on my return home.
Not all dealers would do that but just a small example of why patronized, not disparaging, you dealer is important.

I also know there are some very bad dealers out there.
Sorry for the long post, but what do you think of my version?

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post #9 of 21 Old Apr 15th, 2017, 4:09 pm
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Re: 600 Mile Check and Dealer Gouging

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Just a thought but perhaps you are being a bit to hard on the dealer. It appears they screwed up the tire pressure. Generally the warning indicator will come on very quickly.
I am surprised you did not turn around an go back, you would have then be able to determine the dealers true quality while smearing a bit of egg on their face. An over or under pressurized tire might just be a bit over the top to use such a broad brush disparaging your dealer. Me and my service guy's screw up once in awhile, leave the circuit breaker off and other silly stuff so perhaps this is why I'm a bit more tolerant than some.
I understand your point, and I'm not the OP, but for me this type of thing really puts the quality of work in question for everything.

If something so obvious has been overlooked or done poorly, what about all of the things that you can't see and can't detect until its too late? And then on top of it you're paying a premium for the work?

I just moved and bought a brand new house. I can't tell you how many little details just have me shaking my head. They had to do the work anyway, why not take an extra few seconds to check to see if things are straight/level before tightening it all up (or drilling the holes, or pulling the trigger on the nail gun, etc...).

IMO its the same with the service on a vehicle. The tech has to do the work anyway, why not just DO IT RIGHT?
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post #10 of 21 Old Apr 15th, 2017, 4:52 pm
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Re: 600 Mile Check and Dealer Gouging

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The tech has to do the work anyway, why not just DO IT RIGHT?
Can't really argue your point as it is a valid one.
However, I don't think a tech gets up in the morning, stretches his arms in front of the mirror thinking "Yawn, what can I screw up today".
Sh1t happens, guy may have over-pressured the tires ready to to bleed them down just as the boss yanks him to check two other 'important customers', runs to parts guy to quick order parts before the deadline for next day delivery, wife or gf texting on what to buy at store on the way home and Johnny has a cold, gets back to the new bike 1 hour later, remembers to check the oil and: POOF the tire being improperly inflated shoots right over his head.

Acceptable excuse, no way, could it actually occur, every minute of every day on anything or service performed by man.

So here is my own method; if they screw up I talk to the service manager and read his concern. If it happens again in a short period of time, I'll bring my business elsewhere.

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post #11 of 21 Old Apr 15th, 2017, 5:26 pm
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Re: 600 Mile Check and Dealer Gouging

A group of us, four, have purchased new RTs all within about three months at three different dealerships and all four had tires overinflated. We just figured that they're shipped with about 10 to 15lbs over the recommended pressure for the lengthy ocean crossing? Anyway, all three dealers failed to properly inflate (deflate) the tires before we rolled out the door. It's the little things!

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post #12 of 21 Old Apr 15th, 2017, 6:24 pm
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Re: 600 Mile Check and Dealer Gouging

It was sorry to read these stories about bad BMW dealers. My dealer is Iron Horse (IH) Motorcycles in Tucson, Arizona. It is an enthusiast's dealership, really the only one in Arizona. The others in the state are now "motorsports" emporiums. I have had service at IH for years with no complaints. I want it to stay in business as a BMW-only dealership, so I support it financially. It is wonderful to have a great dealer nearby.

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post #13 of 21 Old Apr 15th, 2017, 6:57 pm Thread Starter
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Re: 600 Mile Check and Dealer Gouging

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A group of us, four, have purchased new RTs all within about three months at three different dealerships and all four had tires overinflated. We just figured that they're shipped with about 10 to 15lbs over the recommended pressure for the lengthy ocean crossing? Anyway, all three dealers failed to properly inflate (deflate) the tires before we rolled out the door. It's the little things!
You hit the nail on the head. A friend of mine, who used to work at a dealership explained that they indeed over-inflate the tires at the factory, for the reason you describe. So, in my case. The tires never got checked! Make no mistake, I have a lot of respect for mechanics, and anyone can make a mistake. but I also doubt that a dealership pays a certified BMW mechanic to un-crate new bikes, just as I doubt that same skilled mechanic is doing that 600 mile oil change. I want to support my dealer, and I might be more likely to take my bike in for this service if the service were more reasonable. But a $400 oil change is way over the top, IMO.
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post #14 of 21 Old Apr 16th, 2017, 12:36 am
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Re: 600 Mile Check and Dealer Gouging

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Beside that, I do enjoy working on the RT, and this machine is very easy to look after!
Do you keep a set of shims on hand for possible valve adjustments?

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post #15 of 21 Old Apr 16th, 2017, 8:40 am
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Re: 600 Mile Check and Dealer Gouging

I have a 2015 and what I did for the 600 mile service was change the engine oil and final drive oil myself and then I took the bike to the dealer for the rest of the 600 mile service. The dealer did the check with the computer and function checks and only charged me $54. They also stamped my owners manual saying the 600 mile service was completed.

I thought this was a fair price and good of the dealer to allow me to do most of the service myself, but still stamp my manual.
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post #16 of 21 Old Apr 16th, 2017, 8:45 am
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Re: 600 Mile Check and Dealer Gouging

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Do you keep a set of shims on hand for possible valve adjustments?
No. I had read in the other forum where people had bought set of shims fairly inexpensively, but I am not sure that I want to go that route. The check at 12k was good, and well within spec, and if they closes up and fall out of spec at 24k, I figured that taking the covers off twice (to check and to put in new shims) is not a big deal at all, EXCEPT for these darn Wunderlich bars! I may change my mind by the time that I do the 24k, which should be later this year.

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post #17 of 21 Old Apr 16th, 2017, 9:43 am
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Re: 600 Mile Check and Dealer Gouging

I picked up a set of shims before doing my 24k service last week, but they aren't needed yet ... still in spec 👍🏻

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post #18 of 21 Old Apr 16th, 2017, 4:34 pm
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Re: 600 Mile Check and Dealer Gouging

I also just acquired a 2017 RT and blew through the first 600 miles pretty quick. My dealer seems to charge the low end of the range for the running-in service check, but at $250 I decided to do it myself. They sold me the oil, filter and crush washers for $95 which turns out to mostly be the $17 per liter oil... I need to find a reasonable replacement for that. My last bike just burned through Chevron 10W30 for 180k miles, don't see why this would be different.

Anyway, drained oil, changed filter, replaced the drive shaft oil, pretty bang on easy if you have a set of torx wrenches. I took my sweet time and still had it all done in under two hours.

However, I also noticed something that the dealer missed when they gave me the bike... the rubber boot covering the front drive shaft joint has come loose or was never installed correctly and needs to be replaced. Ran up to the dealer and they're going to pull the swing-arm to replace it next week. In my experience, this is the main reason I do my own work. I find that the labor at most shops lacks the attention to detail and I tend to get my bike back broken.
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post #19 of 21 Old Apr 16th, 2017, 4:57 pm
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Re: 600 Mile Check and Dealer Gouging

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Originally Posted by SmokinJoe View Post
Can't really argue your point as it is a valid one.
However, I don't think a tech gets up in the morning, stretches his arms in front of the mirror thinking "Yawn, what can I screw up today".
Sh1t happens, guy may have over-pressured the tires ready to to bleed them down just as the boss yanks him to check two other 'important customers', runs to parts guy to quick order parts before the deadline for next day delivery, wife or gf texting on what to buy at store on the way home and Johnny has a cold, gets back to the new bike 1 hour later, remembers to check the oil and: POOF the tire being improperly inflated shoots right over his head.

Acceptable excuse, no way, could it actually occur, every minute of every day on anything or service performed by man.

So here is my own method; if they screw up I talk to the service manager and read his concern. If it happens again in a short period of time, I'll bring my business elsewhere.
We are human and sometimes get distracted. Every service check has paperwork laid out on what has to be performed. If tire preassures is on the list and the tech did not accomplish that task then he simply pencil whipped it.
It may seem like no big deal but if a tire fails due to negligence on the part of the technician and someone is hurt or killed them it becomes a liability issue. Even the smallest things can have major consequences. All technicians regardless what equipment they work on need to follow servicing paperwork and be held accountable for not doing so. Do it right the first time and everyone is happy.
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post #20 of 21 Old Apr 17th, 2017, 10:06 am
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Re: 600 Mile Check and Dealer Gouging

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I also just acquired a 2017 RT and blew through the first 600 miles pretty quick. My dealer seems to charge the low end of the range for the running-in service check, but at $250 I decided to do it myself. They sold me the oil, filter and crush washers for $95 which turns out to mostly be the $17 per liter oil... I need to find a reasonable replacement for that. My last bike just burned through Chevron 10W30 for 180k miles, don't see why this would be different.

Anyway, drained oil, changed filter, replaced the drive shaft oil, pretty bang on easy if you have a set of torx wrenches. I took my sweet time and still had it all done in under two hours.

However, I also noticed something that the dealer missed when they gave me the bike... the rubber boot covering the front drive shaft joint has come loose or was never installed correctly and needs to be replaced. Ran up to the dealer and they're going to pull the swing-arm to replace it next week. In my experience, this is the main reason I do my own work. I find that the labor at most shops lacks the attention to detail and I tend to get my bike back broken.
Unfortunately, I keep reading of the kind of screw-up that some dealers make, and it definitely is very discouraging. Part of the reason why I do my own works on the RT as well, but the real reason is that I enjoy doing the work!

BTW, most of us buys parts for maintenance from Beemerboneyard (BMW motorcycle parts, BMW motorcycle, Used BMW motorcycle parts, BMW motorcycle salvage). Good OEM parts at very reasonable prices. You are on your own with respect to oil! I am not going to touch that one!!!

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2015 R1200RT (San Marino Blue Met.)
2014 R1200RT (Quartz Metallic Blue - Returned to BMW)
2007 R1200RT (Sold!)


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post #21 of 21 Old Apr 19th, 2017, 12:12 pm
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Re: 600 Mile Check and Dealer Gouging

I did the 12,000 mile service myself. I bought a factory bike at 5000 miles so all other services were already done so I do not have a cost on them.

My cost for materials from the dealer was around 160.00. This included airfilter, bmw oil, bmw filter, crush washers for oil and final drive, final drive oil, brake fluid and spark plugs.

Did the valve check and all oils and filters in a day. I could not do the reset and check of the computer so i took it to the dealer and for 50 dollars they reset it and checked for codes.

I am a fair mechanic and have all tools needed for the job. I did however had to buy a spark plug coil puller that was 18 dollars from amazon.

If I can do it I would rather do it myself. Part of the experience of owning a bike or toy. Also I know for the most part I have done it correctly.

I did have a bad experience from a Yamaha dealer on service. They told me they test drove the bike and all was perfect. I left the dealer on a busy traffic congested street only to find my brakes did not
work. Frantic pumping brought them up to pressure then I was able to stop. All they did was change a tire and wheel bearings. Good job!
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