Join Date: Jun 2003
Location: Beaufort, SC, USA
Need Feedback.. on the 2005 K1200LT woes....
Today marks the 30th day my bike has been at Champion Honda ( we also sell BMW) of Charleston, SC. After calling Jason at Carolina BMW in Greensboro, NC where I bought this bike ( my 4th from them) who is the good guy, I was directed to call 800-831-1117...BMWNA customer service. Marty, the rep, tells me that there is nothing that is wrong with the bike that can't be fixed. He feels that the dealership that has the bike is in over their heads, and suggested that 'we' send it back to Carolina. I agreed but WHY make them pay for this?? He assured me that the 'good will in making me happy' would be more then compensation. ( Charleston to Greensboro is 300 miles....I'm on my chair now trying to wade the BS). He goes on to say that ' BMW replacing the bike is almost unheard of'.
My bike is there due to an oil leak and the left channel being out on the stereo. I've been told that the engine is a 'casting problem' and will have to be replaced...the radio....after 3 swaps is still an 'unknown'.
I explained to Marty that in SC, we have a lemon law that says after 4 times, or 30 consecutive days of a warranty problem that is not fixed, I'm due out. I want out of this bike.
I think that if Champion Honda ( and we also sell BMW) of Charleston, SC is going to fly our beloved Blue and White emblem, they should be a dealer...and BE A DEALER!! If they can't, then someone needs to help them get out of our business. If ANYONE should burden the expense of moving my bike ( which is now not ridable) it should be them. But regardless, I've lost all faith in THAT bike, the best bike I'd ever owned .
If ANY of my fellow K1200LT'ers feel I'm being unresonable, PLEASE tell me.