BMW Motorycles of Scottsdale - Scottsdale, AZ - Negative

[gomy]

I was there one time and they supose to call me afther my bike is done . Afther 2 days, I finnally call them and they told me " Sorry but we forgoth to call, your bike is here and afther we take all parts out, we realize we don't have the right part in stock and we need to place a order .
If you like to have the parts soon , you have to pay for the shipping, if NOT we will have your parts next week.
It's more than 4 weeks and I don't know if they have my parts or NOT.
When I was there to pick up my bike, they told me I will have my bike the same way I live there, clean and I pick up my bike full of dust and ........
So, I don't know if that dealer is a BMW or ........
I pay alot for my bike to have a nice bike, and be a pleasure to go to the service, but it looks I pay for nothing.
So, my experience with the dealer in Scottdale, was pretty bad.
Sorry , but this isi the true.
Hope I'm the only one. In EUROPE is 100 times much better than here in BMW dealer.
gomy
PS. I'm from California and was my first time there. I told tehm I'm from California and they told me " Don't worry we will fix your problem today ! "
So, hope this message it will be read from sombody who works there one day !

[Jerrod Maguire]

I've been there three times and FOUR times they've dropped the ball at the Scottsdale (SDL) store. The first time I was there they sold me the wrong WS ($214) and didn't take it back. They also provided bad information at the parts counter concerning the WS - that's what led to the wrong WS. I was not happy. Consequently, I talked with the owner, David Slepak, and thought all was well. Nop, the second time I was there to have the brake and clutch fluids changed they left screws out of the plastic they removed (bought the replacements at another BMW store for $3.00 each). I briefed David about the oversight but no apology. The third time I was there, I evidently offended David by asking for 10% off if I purchased over $1,000 worth of clothing, he acted like I just kicked him in the crotch and that his store had been outstanding up until this point. Stupidly, I went ahead and bought some BMW wear that day (for a weekend ride that was coming up) just to find they had overcharged me; so much for 10% off... lets add a little instead. I contacted David via email through this forum, no apology at all and I still have seen no refund as of now. I can't believe I'm saying this, but I'd rather shop at the AZ Motorsports Victory BMW store than at the Slepak's independently owned BMW store in Scottsdale. There's a lot of competition out there and he just lost some future business :mad:

[euromoto]

Dear Gomy,

As with any situation there are two sides to each story, my service advisor and service manager take detailed notes, log times and dates of phone conversations at my request so I can review at anytime to see the flow of each service job. BMW Motorad also has a certain methods and rules in which warranty work is provided, for a dealer to actually receive credit for any warranty job the process must be followed.

At any rate this is a detailed account of events as logged.

1. You brought your 2003 K1200LT in to my service facility at 12:40pm on 2/07
You made the following claims on this motorcycle.
a. You claimed your rear brakes makes a rattle noise
b. You claimed to have a “blurry” spot in your windshield

*You also provided us with an unverifiable AZ address at the time of drop off and a cell phone number.

2. My service manager ran a vehicle history report on your vin # 2/8/06 to verify that your bike is under warranty, we do this to ALL inbound bikes to insure that NO open campaigns are found. You were then called at 3:00pm on the 8th to inform you that parts were being ordered.

3. February 9th parts were ordered to your vehicle, including a new shield and rear rotor.
(as a note ALL BMW dealerships are allowed to order parts twice a week, our order days are Tuesday & Thursday ONLY. This is why parts were NOT ordered until the 9th)

4. On February 11th you showed up with no warning to my service department (which is probably why your bike was dusty) and told my service department you needed the motorcycle. No work was preformed at this point as we were waiting for your special order parts to arrive. You agreed to return to the shop the following Tuesday 14th, with Doug service advisor, to have all of your work completed which would have taken about an hour.

5. February 14th NO SHOW – You did not return to our service department to have your shield and rotor replaced under warranty at the agreed time.

6. February 24th your claim and parts were returned as you did not show up for your appointment for 10 days.

Gomy, we make every effort to provide the traveling BMW rider with as much support as we can. The moment you left our facility and did not return for your appointment on Tuesday the ball is in your court to schedule an appointment that would fit your needs. I am extremely sorry and apologize greatly if you feel your experience at my store was unsatisfactory. I am available anytime to discuss this situation with you and provide a solution for you & your motorcycle.

Best regards,

David Slepak

[K12LT03]

I enjoying hearing " the other side of the story" on this forum. I wish there were more of them.

[BillCav]

5. February 14th NO SHOW – You did not return to our service department to have your shield and rotor replaced under warranty at the agreed time.

6. February 24th your claim and parts were returned as you did not show up for your appointment for 10 days.
Best regards,

David Slepak

Let me ask this question; why does the client have to be there to have his BMW fixed? Why can't it get fixed and when that's done he gets phoned to pick up the bike?

I've never had a dealer need me there to do a repair.

Cheers, Bill

[vstromboli]

Let me ask this question; why does the client have to be there to have his BMW fixed? Why can't it get fixed and when that's done he gets phoned to pick up the bike?

I've never had a dealer need me there to do a repair.

Cheers, Bill

I have the same question. Very odd.

[Tallyho]

Item #4, he took the bike with him on Feb 11th. Dealer had the parts on the 14th but no bike to work on.

There is an expectation from a lot of BMW riders that dealers with service departments will keep them well stocked. "Just in time" inventory control changed that operational paradigm some time ago especially with smaller dealers. They order what they need the day they need it and unless you are willing to pay the overnight charges, you get to wait. Depending on how far the dealer is from the logistics parts hub, it could be awhile.

[Ted Shred]

Let me ask this question; why does the client have to be there to have his BMW fixed? Why can't it get fixed and when that's done he gets phoned to pick up the bike?

I've never had a dealer need me there to do a repair.

Cheers, Bill

Well of course the customer doesn't need to be there but the bike does....

[MattKas]

I get my service done at Scottsdale and it was always to my satisfaction.

[Tweety1]

I have a brand new F800S I bought there. Sales service was fabulous. A brief stop into service because I thought new tire pressure monitoring system was off (it wasn't) led to a free, well done install of an extended Battery Tender cable off the battery (which is at front of fake gas tank, so cable is not long enough to reach to seat w/o extension).

All I can say is so far, so good, and that is great in my book.