Computer Problem Response Form

[Lonewuff]

1. Describe your problem:
__________________________________________

2. Now, describe the problem accurately:
__________________________________________

3. Speculate wildly about the cause of the problem:
__________________________________________
__________________________________________

4. Problem Severity:
A. Minor__
B. Minor__
C. Minor__
D. Trivial__

5. Nature of the problem:
A. Locked Up__
B. Frozen__
C. Hung__
D. Shot__

6. Is your computer plugged in?
Yes__ No__

7. Is it turned on?
Yes__ No__

8. Have you tried to fix it yourself?
Yes__ No__

9. Have you made it worse?
Yes__

10. Have you read the manual?
Yes__ No__

11. Are you sure you've read the manual?
Yes__ No__

12. Are you absolutely certain you've read the manual?
No__

13. Do you think you understood it?
Yes__ No__

14. If `Yes' then why can't you fix the problem yourself? __________________________________________

15. How tall are you? Are you above this line?
__________________________________________

16. What were you doing with your computer at the time the problem occurred?
__________________________________________

17. If "nothing" explain why you were logged in.
__________________________________________

18. Are you sure you aren't imagining the problem?
Yes__ No__

19. How does this problem make you feel?
__________________________________________

20. Tell me about your childhood.
__________________________________________

21. Do you have any independent witnesses of the problem?
Yes__ No__

22. Can't you do something else, instead of bothering me?
Yes__

Thank you for taking the time to fill out our Computer Problems Form. Please allow 1-week response time so that the problem will resolve its self or you will reboot your computer, most likely resolving the issue.

[cfell]

yeah.. and it's online support for your problem getting online... so, how do you report an email issue? Send an email, of course!

[gunny]

In English? What's going on here?
Refrigerator stopped cooling, milk was warm this morning. Called Sears, talked to someone in Pakistan. Was asked if I could wait until next Wednesday, took a few times before I understood what he (I think) was saying, said no, how about today. As of right now, service has 10 more minutes to get here. Doubt they'll make it. Looks like a call to Sears again is in order. Someone is going to have an ear full in a few more minutes.

[cfell]

In English? What's going on here?
Refrigerator stopped cooling, milk was warm this morning. Called Sears, talked to someone in Pakistan. Was asked if I could wait until next Wednesday, took a few times before I understood what he (I think) was saying, said no, how about today. As of right now, service has 10 more minutes to get here. Doubt they'll make it. Looks like a call to Sears again is in order. Someone is going to have an ear full in a few more minutes.

Gunny... they are going to disappoint you... I had Sears maint. contracts on all my appliances... realized I could fix sooner and cheaper myself. The only "advantage" was the contract offered a "food spoilage" warranty...

I'll bet that the Service Guy gets it from all sides.... BTDT... If he meets your demands, Mgr. says he can handle more work.... if he doesn't Mgr. says, "you no good......."

I keep my $ now for my BMW K1200 extended Warranty.