BMW Letter

[Hollywood]

I had contacted BMW regarding an issue with my bike and thought I would share there response, as follows:

Thank you for contacting BMW Motorrad USA. We appreciate your inquiry.

Please be assured the quality of our vehicles receives our constant attention, nevertheless, despite our best efforts, a problem may occur with a particular vehicle or component. In addition, BMW evaluates all concerns on a case-by-case basis.

BMW is attuned and responsive to the sentiments of our valued owners. Newer prototypes reflecting the wishes and needs of customers are continually evolving. We strive to make the best even better and welcome your remarks.

If you have any further questions, please respond to this e-mail or contact the Customer Relations and Services Department at 1-800-831-1117. Our office hours are Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Standard Time.


Regards,
Casey Roach
BMW Motorrad USA

I had addressed a specific issue with them and rather than addressing "the issue" this seems like a "form letter".

Anybody else had any responses like this from them?

[messenger13]

I could only hope that this form letter automatically gets sent out, but will then be followed up with a real response. If not ... that really sucks.

[RonKMiller]

I wonder if his nickname is cockroach.....

I've had numerous letters back and forth with real people at BMW in the past - the official corporate line goes pretty much like this:

"There is nothing wrong with our motorcycles, any problems you are having is due to your own ________________ " (fill in the blank)

On the flip side, I've sent several defective products back to manufacturers over the past years with a nice, brief, informative letter.

I've received replacements free of charge for:

1. Gerber (pocket tool that was 13 years old and pinched my hand every time I use the pliers feature)

2. Sierra Designs ( Platypus collapsible water tank that cracked and leaked just from being folded up in storage for god knows how long)

3. Rollease (plastic clutch assembly on outdoor sun shades that cracked from sun exposure at 7 years out on the 10 year warranty.)

4. Honda (completey new fuel injection unit on my wife's 2002 Honda CRV that would have cost $1500.00 to repair. I was 3 years out of warranty. :eek:

Some companies just "get it". They have earned my loyalty forever. ;)

While I love BMW products (I've bought one car and two motorcycles since 1987) they - in my opinion - could use a little attitude adjustment in their corporate "culture". :rolleyes:

[OU812]

I got this one awhile back.
Dear Mr. Blaylock:

Thank you for contacting BMW Motorrad USA. We
appreciate your interest in the BMW brand.

Unfortunately, the number of repairs on any
particular part in question, is a non-published
number, and we do not have access to that information.
We apologize for any disappointment this may
cause.

If you have any further questions, please respond
to this e-mail or contact the Customer Relations
and Services Department at 1-800-831-1117. Our
office hours are Monday through Friday from 9:00
A.M. to 9:00 P.M., Eastern Standard Time.

Regards,
Jay Williams
BMW Motorrad USA
:bmw:

[galloway11]

I have last my last BMW product!

Ford refused to stand behind its electronic fuel pump--replaced three.

Dodge refused to stand behind its 3.5 liter motor when it thew a rod through the block while I was driving at 70MPH. car had 90K on the clock.

I'll never buy another Ford or Dodge

The clutch on my bike burned up at 13k. BMW refused to stand behind the clutch. While I love my bike and plan to continue to ride it, I will never buy another BMW product.

I buy a new car once every 4 or 5 years. I was so impressed with my bike that I was thinking about making my next car a BMW. That is not going to happen now. Penny wise and pound foolish BMW.