PATTERSON
Oct 18th, 2007, 10:43 am
Back in July or Aug of this year I finally narrowed down my choices of digital cameras to the Canon S5 IS 8mp.
Everything was great until I was out shooting some night shots of the lights reflecting off the waters of Hood Canal a couple of weeks ago. While setting the camera up on the tripod, I had turned towards the car, and happened to be looking at the lens of the camera, when I noticed some very, very, small specks of something on the lens. Grumbling, I went back to the car....used some lens cleaner, and the recommended tissue, and cleaned it up.
The next day, I looked closer at the lens, and saw that there was some more of this stuff on the lenses comprising the telephoto/macro parts. Stuff that I could not get access to, to clean. Because it was under warranty, I sent it to the Canon repair facility in Illinois with a short letter explaining my findings.
About a week ago, my wife got the email saying that the cost to repair the camera was going to be $138 and change. Well, w/o asking any questions, she went ahead and paid the bill. Yesterday, the camera comes back to the house, and inside is a short letter from the facility with the following "Service Details" note: "We have examined the product according to your request, and, it was found that the optical assembly was inoperative causing dirt to attach to the part. The optical assembly was replaced. Other electrical adjustments and inspection and cleaning were carried out. Tech# CXB19142"
Now.....does that not sound like the "inoperative part" allowed the dirt to attach to the part?? That's the way it sounds to me. Because the part was inoperative...it allowed the dirt to get inside. Is there any other reasonable understanding of their statement?? One of the ladies I talked to kept telling me that "it was the dirt that caused the damage"....when their note clearly says the opposite. Sounds to me like, if the part had been operative, the dirt wouldn't have been able to attach to the part............... :eek: :eek:
30 plus years with nothing BUT Canon cameras.....and now I get to pay for an "inoperative part".....just doesn't make me feel good, ya know.
Other than this...the camera is really great......does all kinds of things I couldn't have imagined a camera being capable of.
Pat
Everything was great until I was out shooting some night shots of the lights reflecting off the waters of Hood Canal a couple of weeks ago. While setting the camera up on the tripod, I had turned towards the car, and happened to be looking at the lens of the camera, when I noticed some very, very, small specks of something on the lens. Grumbling, I went back to the car....used some lens cleaner, and the recommended tissue, and cleaned it up.
The next day, I looked closer at the lens, and saw that there was some more of this stuff on the lenses comprising the telephoto/macro parts. Stuff that I could not get access to, to clean. Because it was under warranty, I sent it to the Canon repair facility in Illinois with a short letter explaining my findings.
About a week ago, my wife got the email saying that the cost to repair the camera was going to be $138 and change. Well, w/o asking any questions, she went ahead and paid the bill. Yesterday, the camera comes back to the house, and inside is a short letter from the facility with the following "Service Details" note: "We have examined the product according to your request, and, it was found that the optical assembly was inoperative causing dirt to attach to the part. The optical assembly was replaced. Other electrical adjustments and inspection and cleaning were carried out. Tech# CXB19142"
Now.....does that not sound like the "inoperative part" allowed the dirt to attach to the part?? That's the way it sounds to me. Because the part was inoperative...it allowed the dirt to get inside. Is there any other reasonable understanding of their statement?? One of the ladies I talked to kept telling me that "it was the dirt that caused the damage"....when their note clearly says the opposite. Sounds to me like, if the part had been operative, the dirt wouldn't have been able to attach to the part............... :eek: :eek:
30 plus years with nothing BUT Canon cameras.....and now I get to pay for an "inoperative part".....just doesn't make me feel good, ya know.
Other than this...the camera is really great......does all kinds of things I couldn't have imagined a camera being capable of.
Pat