Open Letter to Scott Esteran, Service Manager, Bloodworth Motorcycles

[DaveDragon]

Open Letter to Scott Esteran, Service Manager, Bloodworth Motorcycles (http://davedragon.rilysi.com/2007/07/open-letter-to-scott-esteran-service.html)


Scott Esteran
Service Manager
Bloodworth Motorcycles
288 White Bridge Pike
Nashville, Tennessee, 37209


Hello Scott,

I just had to take a moment to comment on the Exceptional Customer Service I received from You, your Service Technicians and your entire dealership staff.

When the Final Drive failed on my 2006 R1200GS Adventure during my vacation trip over in Eastern Kentucky; I found myself in need of help from the BMW Dealer Network. After calling other BMW Dealers to arrange repair of my bike; I decided I needed to put my BMW in the hands of the experts at Bloodworth Motorcycles.

I called the American Motorcyclist Association MoTow service to arrange towing for the bike to Nashville so it would be at your location Saturday, June 30th.

True to your word, you had a new GS taken from inventory to cannibalize parts to get me back on the road, however, due to different FD configurations this approach would not work.

I appreciate the fact that you arranged for express shipping so that the FD parts, Rear Brake Disk and Brake Pads would be on hand Tuesday Morning, July 3rd, and that the Technician knocked out the repair work on the GS before I arrived from Madison Alabama to pick up the bike and continue on my Vacation Trip.

I have posted about this on my Blog "Ride it like you Stole it! (http://davedragon.rilysi.com/)" as I believe the BMW riding community should be aware of the Exceptional Customer Service I received from you and your Dealership!

I continued along my trip after the repairs and the R1200GS performed flawlessly and delivered me home safe & sound on July 8.

Here are links to my Blog that relate to my experiences with Bloodworth Motorcycles.

http://davedragon.rilysi.com/2007/07/after-thoughts-on-ride-about-2007.html (http://davedragon.rilysi.com/2007/07/after-thoughts-on-ride-about-2007.html)

http://davedragon.rilysi.com/2007/06/ride-about-2007-6-29-07.html (http://davedragon.rilysi.com/2007/06/ride-about-2007-6-29-07.html)

http://davedragon.rilysi.com/2007/06/not-pretty-site.html (http://davedragon.rilysi.com/2007/06/not-pretty-site.html)

http://davedragon.rilysi.com/2007/06/ride-about-2007-6-30-07.html (http://davedragon.rilysi.com/2007/06/ride-about-2007-6-30-07.html)

http://davedragon.rilysi.com/2007/07/ride-about-2007-7-3-07.html (http://davedragon.rilysi.com/2007/07/ride-about-2007-7-3-07.html)

Scott, please feel free to share this email with whomever you desire. I have copied Marty Roach to communicate my satisfaction and very positive experience with/to BMWNA.

My Warmest Regards from a very satisfied Customer.

Dave Dragon
Home Address
Phone Number
"Ride it like you Stole it! (http://davedragon.rilysi.com/)"
2002 K1200LTe & 2006 R1200GS Adventure

[jeffklt]

good on ya Dave and good on Bloodworth.

[dshealey]

My final drive failed on the way to CCR Gatlinburg, and I was lucky enough to only be about 13 miles from Bloodworth's location when it happened. Through no fault of Bloodworths, my LT sat in their shop all through CCR and a week afterward. The problem was with BMW, not the dealer. There was not a final drive to be had in the US at the time, and it took hard words from BMW NA and Bloodworth to get BMW AG to turn loose the only one available in Germany. They did not want to re-build the drive with a new bearing, and I agreed with them.

Bloodworth's did all they could under the circumstances, and handled everything professionally and friendly. They were really upset that they could not get the parts in a timely manner from BMW. I would certainly deal with them again.

[UncleRock]

So the FD's fail on the LT, the GT and the GS
Now that maybe something they shold be looking into.
Rock

[hallzee]

Nicely done with the letter Dave! We all know how we're presupposed to complaining, but a pat on the back is rare indeed.

I am sure they earned your praise, and feel good about getting it.

[motorman587]

Nicely done with the letter Dave! We all know how we're presupposed to complaining, but a pat on the back is rare indeed.

I am sure they earned your praise, and feel good about getting it.

Always $itching about the serice we do not get, nice to see a "well done" letter. Glad you are back on the road.

Need more information about that moto service??? Monthly thing or yearly thing?? No hijack here.

[sbrooten]

I also applaud Dave for the letter. As a service manager in auto dealerships for several years, letters like that were rare. Of course people can find time to bitch if there is something they don't like, but honest kudos from customers are rare and mean a lot to the service folks. We all need to take a little time to say "thanks" when the thanks are earned.

[tmgs]

So the FD's fail on the LT, the GT and the GS
Now that maybe something they shold be looking into.
Rock


you forgot the RT

<grin>

[DaveDragon]

Always $itching about the serice we do not get, nice to see a "well done" letter. Glad you are back on the road.

Need more information about that moto service??? Monthly thing or yearly thing?? No hijack here.

AMA MoTow (http://www.amadirectlink.com/roadride/motow.asp) is a service offered by the American Motorcyclist Association.

First time I used it and it all went well.

They dispatched a Flat Bed truck in 30 minutes from Candido's Towing and tied her down correctly for the 200 mile trip to Bloodworth's location.